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Home > Returns and Refunds

Online Cancellations, Returns and Refunds Policy


Returns Information

Protex is committed to bringing you the best quality products. However, we also know that once in a while you may need to cancel an order or return an item. To ensure we can make this as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought. All refunds will normally to be made to the same method of payment as your purchase. This policy does not affect your statutory or distance selling rights.

  • You can return items to Protex, Redditch, UK (see to view our address details) for a possible full refund or replacement.
  • Return your items unused, with their original packaging, in a saleable condition, together with a copy of your invoice.
  • Upon receipt and verification of re-sellable condition parts, a full refund of the valuation of the goods can be given.
  • A cancellation can be made up to 30 days from point of order via phone, email.


Important notes

This policy is only applicable for orders placed online at We may amend this policy at any time. For full Terms & Conditions please click here Terms & Conditions of Sale

World renowned manufacturer and supplier of fastening products for over 60 years