The World's No.1 Manufacturer of over centre latches
Protex Fasteners Ltd are committed to protecting your privacy and maintaining the security of any personal information received from all our clients and suppliers.
Protex Fasteners Ltd strictly adheres to the requirements of the UK General Data Protection Regulation (UK GDPR) and other industry related legislation in the UK. The purpose of this Privacy Notice is to explain to you what personal information we collect and how we may use it.
This Privacy Notice applies to all information collected or submitted on this website or through direct orders (via telephone or direct email). When you request information or/and services from us, we will ask you for the following personal or company information:
All external incoming calls and all external outgoing calls may be recorded for training and monitoring purposes. These recordings are kept securely for a period of 12 months (from date of call) and are kept offsite by our cloud provider.
When taking customer financial information over the telephone, the external caller will be advised that recording is being stopped whilst the information is taken. Thereafter the external caller will be advised that the recording is being restarted. Additionally, we reserve the right to stop recording if we deem the information received from the caller to be outside of our business requirements. The caller will be notified should that be the case.
Clients may send Protex Fasteners Ltd pictures of our products, which may include individuals within the image. Our clients are responsible for obtaining consent from these individual(s)/ owner(s) concerned before sending those pictures to us. Protex Fasteners Ltd will then store and present these on to a secure website. If you need to have your images removed, please contact us directly.
If Protex Fasteners Ltd are carrying out an investigation, then a request for your Photo ID maybe required to confirm your identity.
All information is provided directly from our client as they will be expecting Protex Fasteners Ltd to deliver a reliable service.
Protex Fasteners Ltd receives information via Website, email and via telephone enquiries as our client(s) are looking for a specific latch or any other steel fastening device. All of our clients are aware that we cannot deliver the service without the information.
Payments received for our products are through Sage Pay/ Opayo whereby your card details will be processed through their encrypted system. Sage Pay/ Opayo do not share your details with Protex Fasteners Ltd, but they do provide an acknowledgement that payment has been made. https://www.opayo.co.uk/policies/security-policy
Protex Fasteners Ltd will inform you as to when your order will be ready for collection or delivery.
Protex Fasteners Ltd applies to the “legitimate interests in practice” as it allows the company to consider the following.
Therefore, you have the right to withdraw consent by contacting a member of the team via telephone: 01527 63231 or by email: firstname.lastname@example.org
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of your information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All information is held in a secure manner on security-tested systems and storage in the United Kingdom and Europe. All transfers of information outside the European Economic Area (EEA) will be authorised by the client.
Having reviewed the information, we require; we keep it in our systems for no longer than absolutely necessary and regularly destroy or anonymise it according to our UK GDPR Policy.
If you would like to have access to your information, to alter it or remove it, or exercise any other legal right under the UK GDPR, please write to:
Jeanette Ashley,Protex Fasteners Ltd.,Arrow Road,Redditch,Worcestershire,B98 8PA
or via email to email@example.com
Once we have verified your identity and eligibility to access the information you request, we will happily answer your request within 30 days at no charge to yourself.
We may change this Privacy Notice from time to time. This may be necessary, if the law changes, or if we change our business in a way that affects your personal information. Any changes will be immediately posted on our website – This Privacy Notice was last updated on 10th December 2021.
To view our GDPR Compliance Statement: protex.com/gdpr-compliance